Terms and Conditions
Last Updated 01 April 2025
Welcome to HERONIC! These Terms and Conditions govern your use of our website https://theheronicstore.com/ and the purchase of products from our store. By accessing or using our site, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. General Terms
HERONIC (“we,” “us,” or “our”) operates this e-commerce website to sell natural skincare and haircare products.
By placing an order, you confirm that you are at least 18 years old or have parental consent.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
2. Product Information & Orders
Accuracy: We strive to display accurate product descriptions, images, and pricing. However, slight variations may occur due to screen settings or natural product variations.
Availability: All products are subject to stock availability. If an item is out of stock, we will notify you and offer a refund or alternative.
Pricing: Prices are listed in INR, and may change without notice. Discounts and promotions are valid only as per their specified terms.
3. Order Acceptance & Cancellation
Order Confirmation: You will receive an order confirmation email. This does not guarantee acceptance; we reserve the right to cancel orders due to pricing errors, fraud, or stock issues.
Cancellation: You may cancel an order within 24 hours of placement by contacting us at contact@theheronicstore.com. Once shipped, cancellations are not possible.
4. Payments
We accept payments via Razorpay.
Your payment details are processed securely through encrypted gateways. We do not store full credit card information.
5. Shipping & Delivery
Processing Time: Orders are processed within 1-3 business days (excluding weekends/holidays).
Shipping Partners: We use reliable courier services. Delivery times vary based on location.
Tracking: You will receive a tracking number via email once your order is shipped.
6. Returns & Refunds
Damaged/Defective Products: Contact us within 7 days of delivery with photos/video proof for a replacement or refund.
No Refunds for Change of Mind: Due to the nature of personal care products, we do not accept returns for opened or used items unless defective.
Refund Processing: Approved refunds will be issued within 5-10 business days to the original payment method.
7. User Responsibilities
ccount Security: If you create an account, you are responsible for maintaining login confidentiality.
Prohibited Use: You agree not to:
Use our site for illegal purposes.
Upload harmful code or spam.
Misrepresent product reviews.
8. Intellectual Property
All content (logos, text, images) on this website is owned by HERONIC and protected under copyright laws. Unauthorized use is prohibited.
9. Limitation of Liability
HERONIC is not liable for:
Indirect damages (e.g., loss of profits) from product use.
Errors in product descriptions or website downtime.
Our total liability for any claim is limited to the product’s purchase price.
10. Governing Law & Disputes
These terms are governed by the laws of India. Any disputes will be resolved in the courts of Tirupur, Tamil Nadu].
11. Contact Us
For questions or requests regarding your privacy, email us at:
Email: [contact@theheronicstore.com]
Address: THE HERONIC CARE, SF No 113, 5A 1A Site No. 2, Rammuni Nagar, Kasipalayam, Tirupur, India, 641606, India